Frequently Asked Questions/Returns

 

At Sherwood Garden Home Fragrances, we want you to have an excellent shopping experience and enjoy the products you purchase from us. Read on to learn about our shipping and return policies. Should you have questions that are not answered on this page, please don’t hesitate to contact us.

 

How soon can I receive my order if I buy your products online?

We aim to send items out for delivery within two business days of receiving the order.

 

Delivery times vary depending on location. You will be sent a dispatch notification e-mail and a tracking e-mail from one of our delivery providers, which will give you an estimated delivery date.

 

Wholesale accounts - wholesale orders can take 1-2 weeks to be dispatched depending on order size.

 

 

How will my order be sent?

 

We send orders via Couriers Please or Fastway couriers.

 

If either of these couriers do not service your area or transfers are required, your order will be sent via Australia Post.

 

 
How much is shipping?
 
For orders within Australia, we have a flat rate of $9.95. Delivery is free for purchases with a value of $100 or more.
 
International orders - shipping costs will be invoiced seperately, please contact us before ordering if you would like an estimate.
 
Wholesale accounts - shipping costs will be invoiced seperately. 
 
 
Can you process bulk orders?
 
Yes, we offer special prices for bulk orders such as Wedding and special occasion guest favours. Please contact us with your requirements.
 
If you have a business with an ABN, please register for a wholesale account. We offer wholesale products for resale and also corporate/client gifts. We can customise products to best suit your business.
 
 
Do you offer discounts?
 
Throughout the year we have special offers such as Gift with Purchase, sales and other promotions. Please sign up for our newsletter or like us on Facebook to be notified of any discounts and promotions.

 

Can I get a refund in case I chose a product incorrectly?

We can offer you an exchange, store credit or refund for an incorrect choice or if you had a change of mind.

 

Returns and order cancellations due to incorrect choice or change of mind are subject to a 5% restocking/cancellation fee which will be deducted from the refund amount. If your order has already been dispatched shipping costs are non refundable.

 

Products must be returned within 14 days from date you received your order. They must be unused, unopened and in their original packaging and condition. You will have to pay for return postage or return in person to our Glebe Markets stall.

 

If your order is yet to be dispatched and you have chosen a product incorrectly, please contact us as soon as possible and we can amend your order for you. Once orders have been processed and are pending dispatch or have been dispatched products cannot be changed or cancelled and you will have to follow the returns procedure to exchange or obtain a refund.

 

Wholesale accounts - custom wholesale orders cannot be exchanged or refunded due to change of mind or incorrect choice once processed. If there are any problems with your order please contact us within 7 days of receiving your order.