Frequently Asked Questions/Returns

Frequently Asked Questions/Returns main image Frequently Asked Questions/Returns image

At Sherwood Garden Home Fragrances, we want you to have an excellent shopping experience and enjoy the products you purchase from us. Read on to learn about our shipping and return policies. Should you have questions that are not answered on this page, please don’t hesitate to contact us.

 

How soon can I receive my order if I buy your products online?

We aim to send items out for delivery between 2 - 4 business days of receiving the order.

 

Delivery times vary depending on location. You will be sent a dispatch notification e-mail and a tracking e-mail, which will have a link to track your parcel and will give you an estimated delivery date. Our shipping calculator shows estimated days for arrival for standard shipping, which is calculated from the date of dispatch and are an estimate only.

 

Please check individual product listings for any product specific dispatch times.

 

Wholesale accounts - wholesale orders can take 1-2 weeks to be dispatched depending on order size.

 

 

How will my order be sent?

 

We send orders via Couriers Please or Fastway couriers and Australia Post for Standard Shipping.

 

 

How much is shipping?

 
Shipping rates within Australia and for International orders vary, please see our shipping calculator. Delivery is free for purchases with a value of $100 or more.
 
Wholesale accounts - shipping costs will be invoiced separately. 
 
 
Can you process bulk orders?
 
Yes, we offer special prices for bulk orders such as Wedding and special occasion guest favours. Please contact us with your requirements.
 
If you have a business with an ABN, please register for a wholesale account. We offer wholesale products for resale and also corporate/client gifts. We can customise products to best suit your business.
 
 
Do you offer discounts?
 
You will receive a $10 rewards voucher for every $100 spent to use towards your next order. Throughout the year we also have special offers such as Gift with Purchase, sales and other promotions. Please sign up for our newsletter or like us on Facebook to be notified of any discounts and promotions.

 

Can I get a refund in case I chose a product incorrectly?

We can offer you an exchange, store credit or refund for an incorrect choice or if you had a change of mind.

 

Returns and order cancellations due to incorrect choice or change of mind are subject to a 10% restocking/cancellation fee which will be deducted from the refund amount. If your order has already been dispatched shipping costs are non refundable.

 

Products must be returned within 14 days from the date you received your order. They must be unused, unopened and in their original packaging and condition. For incorrect choice or change of mind returns you will be responsible for paying return postage costs.

 

If your order is yet to be dispatched and you have chosen a product incorrectly, please contact us as soon as possible and we can amend your order for you. Once orders have been processed and are pending dispatch or have been dispatched products cannot be changed or cancelled and you will have to follow the returns procedure to exchange or obtain a refund.

 

Wholesale accounts - custom wholesale orders cannot be exchanged or refunded due to change of mind or incorrect choice once processed. If there are any problems with your order please contact us within 7 days of receiving your order.

 

To process a cancellation, return, exchange or warranty claim, please go to our Resolution Centre.