Frequently Asked Questions/Returns

At Sherwood Garden Home Fragrances, we want you to have an excellent shopping experience and enjoy the products you purchase from us. Read on to learn about our shipping and return policies. Should you have questions that are not answered on this page, please don’t hesitate to contact us.

 

How soon can I get my order if I buy your products online?

We aim to send items out for delivery within two days of receiving the order.

 

Can I get a refund in case I chose a product incorrectly?

We can offer you an exchange, store credit or refund for an incorrect choice or if you had a change of mind.

 

Returns and order cancellations due to incorrect choice or change of mind are subject to a 5% restocking/cancellation fee which will be deducted from the refund amount.

 

The products must be returned within 14 days from date of purchase. They must be unused, unopened and in their original packaging and condition. You will have to pay for return postage or return in person to our Glebe Market stall.

 

If your order is yet to be dispatched and you have chosen a product incorrectly, please contact us as soon as possible and we can amend your order for you. Once orders have been processed and are pending dispatch or have been dispatched products cannot be changed or cancelled and you will have to follow the returns procedure to exchange or obtain a refund.

 

Can you process bulk orders?

We offer wholesale options, and we can also customise our products for you. Contact us for more information about these offers. 

 

Do you offer discounts?

For orders within Australia, we have a flat delivery rate of $9.95. Delivery is free for home fragrance purchases with a value of $100 or more. Throughout the year we have special offers such as Gift with Purchase, sales and other promotions.